All bookings via our online system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your stay. If the booking is less than 8 weeks from the date of your stay the full price of the stay is required.
Payment can be made by debit or credit card on line at the time of your booking. There is a 2.29% charge for card payments. Alternatively, you can pay by cheque or bank transfer. Confirmation of the booking will be sent after the deposit (or full payment), has been received. If the balance is not paid by the due date Longlands reserves the right to re-let the lodge and retain the deposit. Longlands only accepts bookings from persons over 18 years of age. Longlands reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
The prices featured on the website are not binding; Longlands reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.
Please advise us of your intended arrival time and update us en-route. Your lodge may not be ready until 4pm but if we are ahead of schedule we will let you know when you call on leaving the M5. Please ensure you plan your journey to arrive no later than 7pm as we need time to show you how everything works.
When you arrive please come down to the Farmhouse and we will show you to your lodge. You can drive down to your lodge to unpack, but we then ask that you park your car in our designated car park area. Guests are requested to vacate their lodge by 10 am on the date of their departure.
If you cancel within 8 weeks of your arrival date we will endeavour to re-let your lodge. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We recommend that you have appropriate holiday insurance cover.
In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days of notifying you.
Day visitors are welcome. Please inform us of their arrival in advance so we can agree parking arrangements. We also need their contact details, should we, in the case of an emergency, need to know who is on site. All visitors must leave the site by 10pm.
We are happy to welcome 2 dogs per lodge. Dogs must be kept under control and on leads at all times around the lodges and near the shop. We have cats, free range chickens and ducks. Dogs must not be left unsupervised in the lodges. We charge a £25 supplement per dog and provide a bed, towels and bowls for your dog during your stay. Please clean up after your dog. Bins are provided in the storage area below the lodge.
We ask that guests keep noise to a minimum after 10.30pm and before 8am, in consideration of others.
Smoking is not permitted at anytime within the lodge or on the decks. Please do not leave any lit candles, lanterns or fires unattended.
By booking and coming to Longlands you agree to be responsible for your children and any children in your care, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to facilities and lodges. Children must be supervised at all times near the boating lake and alongside the stream.
Use of the facilities at Longlands, such as the boating lake and nature trails, is the responsibility of the Guest and is done so at their own risk. When using the boats, life jackets must we worn, and children must be accompanied by an adult at all times.
Longlands accepts no liability for theft, loss or damage to your property that may arise from your stay at Longlands.