Update: 25th March 2020
As we know the situation regarding UK travel is frequently changing.The health, safety and well being of our guests and our Longlands team, and society as a whole, is our number one priority. On the evening of 23rd March, the government advised that we are to only leave home for essential purposes between 24th March and 14th April. As an extra precautionary measure, we are also recommending that our guests do not travel before the 4th May and therefore we are closing Longlands until that time.
CORONA-VIRUS (COVID-19) FAQ
We know that you will have questions about your stay or any future bookings that you’re considering. While the situation is changing all the time, here are our recommendations based on what we know.
Can I still go on my holiday ?
We are now contacting all of our March and April guests and are in the process of moving their bookings to alternative dates.
If your holiday is in May or June then we will need to watch how the situation unfolds over the next few weeks. We will be ready to open again at the beginning of May but we will watch further government updates over the coming weeks.
I have a balance to pay for my May holiday – what should I do ?
At the moment we would prefer that you didn’t pay it, so that we can see how the situation develops. We will be in a position to advise further on this by mid-April, at which point if the dates are safely going ahead, we will contact you then to arrange payment.
I would like to make a booking for May or June 2020 – how do I do it ?
With no current restrictions on UK travel we are operating business as usual and you can continue your holiday and journey as planned. We are monitoring the status day by day and if anything changes, we will notify all guests. For those who are at increased risk of severe illness, we advise you get in touch with your insurer to discuss your travel policy.
I am not insured – can I cancel my holiday or change the date of my trip ?
Once we have helped the March/ April bookings secure their new dates, we will have a clearer idea of future availability.
We have relaxed our terms in these extraordinary times, to cover the 12 weeks set out by the Government (up to and including 8th June 2020). If you are uninsured you can change your holiday. To do this please email email@example.com with your preferred dates and we will contact you as soon as possible. We are happy to re-book any time up to the end of June 2021. There will be no administration fee for changing, but the cost of your stay may change depending in the time of year. We will not be increasing our 2020 prices in 2021.
We hope that this answers some of the new questions raised, but it is such a dynamic situation that I strongly advise you to keep checking our website for further updates. If you need any more information please email firstname.lastname@example.org and wishing you all the best in these difficult times.